{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked delivery across the USA is free on orders of $60 or more; a flat $22 delivery charge applies below that, and an express upgrade is available at $22 on any order.",
    "content": "Shipping Last updated September 14, 2026. Prices are in US dollars. Delivery is free on orders of $60 or more after discounts. For smaller orders, the available service is Express Shipping at $22. You may also choose the $22 service above the free-delivery threshold. Allow the published estimate of 5-7 days following order handling. The service name does not guarantee a shorter transit time. Tracking is sent when your order ships. DELIVERY & SHIPPING INFORMATION We are glad to bring our customers exceptional value and service. That’s why we provide free delivery on all orders over $50. OUR CURRENT DELIVERY TIMES Delivery time varies by location. USA 5-7 days * (This doesn’t include our 24-48 hour order handling & processing time) Canada 5-7 days * (This doesn’t include our 24-48 hour order handling & processing time) OUR DELIVERY PARTNERS TRACKING INFORMATION You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages. If you have any other questions, please contact us and we will do our best to assist. Questions and answers $",
    "url": "https://concretemold.shop/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "15-day voluntary return window, subject to the policy. Voluntary cancellations carry a 12.5% fee; change-of-mind returns carry a $29 handling deduction and return shipping. These terms do not restrict refunds or remedies required by law.",
    "content": "Refunds and returns Last updated September 14, 2026. Refunds & Returns Policy Thank you for shopping on our website - i f you are not 100% satisfied with your purchase, we're here to help. Customer Support Customer Support is available 24/7 at theteam@concretemold.shop We do our very best to respond to support emails within 24 hours. Order Cancellation All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours as most orders are shipped within 24 hours of ordering For a voluntary cancellation of a correctly processed order, the store’s cancellation processing fee is 12.5%. This does not apply where you are entitled by law to a full refund, including qualifying cancellations caused by shipment delays. Once the packaging and shipping process has started, it can no longer be cancelled (please refer to the Returns Policy below) Returns Policy Our products can be returned within 15 days of the original purchase of the product. For voluntary change-of-mind returns, a $29 per-order packing and handling deduction applies. Return shipping is paid by the purchaser. Contact the team for the original warehouse’s return address before sending the item. These conditions apply to the following reasons: Better price found Changed mind Doesn't fit No longer needed Ordered wrong item Your refund will be processed 24-48 hours after receipt of the returned item Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account) You can return your product anytime within 15 days for an exchange or refund (subject to applicable shipping costs) subject to the following conditions. To be eligible for a return, please ensure: The product was purchased within the last 15 days. The product is in its original packaging. You have the receipt, order confirmation or proof of purchase from this website We are unable to accept returns of purchases made from third-party retailers. Products that do not meet these criteria will not be considered for return. START THE RETURN PROCESS These voluntary return fees do not limit any refund, warranty or other remedy required by applicable law, including for faulty, damaged or incorrectly supplied goods. They do not apply to a refund owed because we could not ship as agreed. Damaged Items If you receive a damaged product, please notify us immediately. Damaged items, products with missing parts will be quickly addressed by our customer service team. Incorrect Item Sent If you receive an incorrect product that is different from what you ordered, please notify us immediately. Incorrectly sent items will be quickly addressed by our customer service team. Order Not Received If you do not receive your order, please notify us immediately. unreceived orders will be quickly addressed by our customer service team. Contact Us If you have any questions about our returns and refunds policy, please contact us at: caseresolution@customersupport.care Questions and answers $",
    "url": "https://concretemold.shop/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Concrete Mold Company USA handles personal information for orders, support and website operation.",
    "content": "Privacy policy Last updated September 14, 2026. Who we are Concrete Mold Company USA operates at concretemold.shop as a division of Caruso Consulting Co Ltd. Contact theteam@concretemold.shop about personal information or this policy. Orders and customer support When you order or contact us, we collect the details you provide, such as your name, email, phone number, delivery address, purchased items and messages. We use them to process payment, arrange fulfilment and delivery, answer enquiries, handle returns and maintain business records. Card and PayPal payment details are processed by the payment provider. We receive payment references and status so we can confirm and fulfil an order. Do not put card numbers or passwords in contact forms or chat. Reviews, comments and media Approved customer reviews may display the name, rating and review text supplied by the reviewer. Previously submitted reviews and related records may remain in our business records. Contact us to request access or correction. If you send photographs, remove location information and other private metadata before sharing them. Tell us whether the images may be published. Contact forms and chat Our contact and feedback forms process the information you enter to route your enquiry to the team. Our AI chat is provided through a separate service and processes the messages you send. Share only information needed for your question; use the support email for a sensitive order issue. Cookies and browser storage The shop uses browser storage to remember cart items, delivery choices, discount codes and cookie preferences. Pending checkout details may remain on your device until the order is confirmed or you clear the browser’s site data. The current shop offers guest checkout. With your consent, Google Analytics helps us understand how visitors use the site. You can change your choice using Cookie settings in the footer. Read our cookie policy for more information. Embedded content and third-party services Videos, chat, forms and other embedded services may receive technical information such as your IP address and browser details when they load or when you interact with them. Third-party services apply their own privacy terms. A signed-in account with those services may affect how they associate your activity. Who receives information We share information needed to operate the store with payment processors, hosting and order-storage providers, email and support services, fulfilment providers and delivery carriers. Service providers and our business operations may process information outside the United States, including in Thailand. Information may also be disclosed where required by law or necessary to investigate fraud or protect legal rights. Retention and security We retain order and support records as needed for fulfilment, returns, accounting, dispute resolution and legal obligations. Historical account or comment records from an earlier version of the website may be retained for these purposes. We use access controls and secure services to protect information, but no internet service can guarantee complete security. Your choices and rights You may contact us to request access to, correction of, or deletion of personal information we hold about you. We may need to verify your identity. Some information must be retained for legal, administrative or security reasons. Additional privacy rights may apply where you live; we will handle requests according to applicable law. $",
    "url": "https://concretemold.shop/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use concretemold.shop and buy from Concrete Mold Company USA.",
    "content": "Terms and conditions Last updated September 14, 2026. Billing Terms & Conditions Definitions Seller refers to the website owner - the person to whom the order for the purchase has been given. Buyer refers to the person or organisation placing the order. Goods or services refers to the product(s) for which the buyer has placed an order for with the seller. Payment All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment. Shipping Policies Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping does not apply to any orders shipped outside of the country. Additional shipping will be charged for orders shipped outside of country. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer. More detailed information on our shipping policies is available here: shipping policy . Refund/Return Policy Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase. The buyer must contact the seller by email: theteam@concretemold.shop or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer. Please see our return policy for more detailed information: return policy. Cancellation An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment. Complaints Any complaints about items or the seller should be submitted to our support team. Please email: theteam@concretemold.shop . There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact. Legalities The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Any dispute arising out of such use of the website is subject to the laws of the site owner's state. These billing terms and conditions are subject to change. Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions. Questions and answers $",
    "url": "https://concretemold.shop/terms-and-conditions/"
  }
}